You may be eligible to request a refund under the Smile Claim if any of the following apply:

You have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner.

You received an order that is different than expected and have requested a return.

You returned your item with a traceable shipping method and have not issued you a refund.

Note: You have up to 30 days after the maximum estimated delivery date to request a refund under the Smile Claim.

Note: This Claims applies only to purchases made on the SalinoShopping.com website.

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